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Returns & Exchanges Policy

One of the worries we had creating WhatLabel was the stress of starting a new business and the affect it would have on our own Mental Health and physical disabilities, so it was decided from the beginning to source a company who could help us print and ship all our orders aswell as handle returns and exchanges leaving us with more time to do what we do best, creating an amazing clothing brand.

Thanks to our On-Demand printing partner Printful who takes care of each order, We now have a great selection of suppliers which ensures our customers are getting the best quality merchandise. Because all our products are made on demand, none of our products are mass-produced, we dont have any waste, or throw away any products.

Each product ordered is printed fresh by Printful just for you, packaged and then sent straight to your door anywhere in the world.

Because we dont keep a physical stock, and each order is printed just for you, we kindly ask our customers to be extra vigilant with sizing, colours etc. when making an order and double check our returns policy below.

Reasons we will not accept Returns:

  • You meet our returns criteria below and requested a refund before the 30 day return period.
  • You have buyers remorse such as change of mind about colour, design etc…
  • We cannot accept returns for wrong size so please make sure you double check the sizing chart which we have added to each product.
  • Unclaimed – Shipments that go unclaimed are returned to our suppliers facility and you will be liable for the cost of a reshipment.

Reasons for Returns accepted:

  • Your item arrives damaged
  • An error has occurred and you have received the wrong order.
  • Your product is of poor quality, or their is a printing defect (which we are hoping will never happen).
  • Your order hasn’t turned up or got lost in transit – If this happens we can either refund you or reorder after checking your address whichever you prefer.

We are always happy replace free of charge or issue you with a refund (minus shipping) as long as it’s within 30 days.

If you send an item back without contacting us first, you will not be refunded! 

How can I return a product?

1. Contact us at hello@whatlabel.org.uk and tell us about the problem. We will be happy to help!
2. We’ll let you know what the next steps are and send you the return address.

We will also be as flexible as we can as at the end of the day we want you to be happy and enjoy our products. We will always try to help if your not sure.

Get in touch at hello@whatlabel.org.uk 

 

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